Policy - International Shipments

Amor Umbrella offers international shipping through our partnership with USPS.
By placing an international order, you acknowledge that your transaction will be with Amor Umbrella thru USPS. Your customer service needs will be handled directly by Amor Umbrella.
Amor Umbrella U.S. currently ships to the contiguous 48 U.S. states, Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam and APO.
Please be advised that orders shipped outside the U.S. and Canada are not eligible for Amor Umbrella Insider free shipping benefits, offers requiring a promotion code, or free returns.

Placing International Orders

Shop the U.S. site and select the country you would like to ship to on the My Cart page. Your order total will then appear in the destination country’s currency for checkout. Order totals are guaranteed at the exchange rate set when your order is placed.

Before proceeding there are several things that need to happen: 
1. A copy of a government photo id is needed to verify identity.

International Payment Methods

Currently we are unable to accept debit cards or , Visa, MasterCard, and American Express, American Express Corporate card at this time. Gift cards and eGift certificates are not available for purchase or redemption online at this time.
Currently, we only accept the following payment method:
The product must be paid prior to shipping in 2 several ways. Either by using PayPal ($53 surcharge fee) or by wire transfer ($20.00 surcharge fee)
For a wire transfer you will be required to provide a SWIFT code, bank account and routing number. 
Payment must be cleared prior shipping can be arranged, PayPal (up to 5 to 7 working days) or by wire transfer (up to 5 working days (excluding holidays and not working days. 

International Shipping Information

Consider using a trackable shipping service or purchase shipping insurance. (we do not provide any of these services at the moment)
Any taxes and duties are the buyer responsibility.
Any items returned due to failure by the customer to pay duty and taxes to the receiving country and the problem wasn't our fault you will be charged an additional 15% restoring fee and the loss of shipping charges or surcharge fees.

Orders must be placed by 17:00 (5:00PM) GMT to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday - Friday, excluding federal holidays within the United States.

Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations. These items will not be eligible for international shipment.

Fraud Protection

Amor Umbrella provides safe and secure checkout by encrypting your credit card information using SSL. For more information about our secure checkout, read our Privacy Policy.

All payment forms are subject to verification and review by Amor Umbrella. Amor Umbrella reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity. To find out more about our fraud protection program, please see our legal page.

International Returns & Exchanges

If you are not completely satisfied with a Amor Umbrella purchase or gift for any reason, please review our return, refund, and exchange policies below for Amor Umbrella.com purchases. In all cases, products must be returned in new or gently used condition.

Return of Online Purchases by Mail

Return shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded.

Step 1: Fill out the Return Form on your packing slip.
Step 2: Contact Amor Umbrella Customer Service at 1.833.599.9944 to receive a Return Authorization (RA) number. Return instructions and return mailing address will be sent via email from Amor Umbrella.

Step 3: Clearly print the return mailing address, including your RA number on your package and on your Return Form.
Step 4: Place your merchandise in the original shipping box. If the original packaging is not available, please use a sturdy box or padded envelope to prevent damage in transit. Follow the instructions provided from Amor Umbrella and return the package using DHL. You will receive an email confirmation when your return is processed.

Returns must be received within 60 days from the date of purchase.

Gift Returns and Exchanges

Please note that we do not offer gift returns or exchanges for returned products at this time.